Live Ticket Delivery Updates

Live Ticket Delivery Updates The latest dispatch information for some of our biggest events - updated daily.

Cancelled and Altered Events

Cancelled and Altered Events Venue changes, date changes and refund information - updated daily.

Confirmation of Booking

Confirmation of Booking Instructions on how to check the details of an existing order.

Access Information

Access Information Booking procedure and policies.

Collector Tickets

Collector Tickets Find out more about our new and exclusive Collector Tickets here.

Festival Information

Festival Information Useful information for festivals. Deposit scheme payment dates

Update Delivery Address

Update Delivery Address Update your delivery address for an existing booking.

My Account

My Account View your order details, update your billing information and print a receipt.

Contact Us

Contact Us 95% of our customers find what they're looking for on our helpdesk - but if you still need to contact us, click here.

Gift Wrap

Gift Wrap Giving tickets as a gift? Our new gift wrap boxes are a perfect finishing touch.
Type your question or search word
Search Tips

As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?"

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Welcome!

Fill out this form to request a refund under our Fan Guarantee! There are a few things that aren’t covered though, so be sure to check this list of exclusions before putting in a request:

  • Refunds are not available on bookings made within 14 days of the event
  • Fan Guarantee does not apply to VIP tickets, Platinum tickets, Packages or Season tickets
  • Refunds are not available on bookings made through Ticketmaster Outlets
  • You can request up to three refunds in a calendar year.
  • We can only cancel the tickets themselves – if you added any extras to your order like insurance or collector tickets, you’ll still be charged for these
  • We can offer exchanges for tickets in the same price bracket or higher, subject to a €6 or £6 admin fee per booking
Event and Account Information
Powered by
By continuing past this page, you agree to our terms of use.

© 1999-2018 Ticketmaster. All rights reserved.