We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please look at the info below first and we’ll update your details as quickly as possible.
I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address? Nope! Before you book your tickets, just log into your online account and go into edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.
I’m Moving house soon – can I update my address now? If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.
The tickets weren’t booked on my card – can I still update the address? Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.
Can you send my tickets to an alternative delivery address? Sorry! We can only send to the billing address of the card. My booking says the tickets are processing – can I still change my address? We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved.
How do I contact you with my new billing address? It’s easy! See our contact information above. It’s important that we have all the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You will need to include proof of address in your email as a bank statement or utility bill. You can attach this at the end of the form before you hit send. If you need to change the address on more than one order, please be sure to include all your reference numbers.