If you selected standard mail and do not receive your tickets within 2 business days of your event please get in touch. We will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets. This is normally done at the Box Office prior to the show, and the tickets are marked as "Duplicate" so that they are easily identified as the valid tickets. Replacement tickets must be picked up by the credit card holder with the original credit card used in the purchase. Please advise if the card holder will not be attending the event when requesting your duplicate tickets. In order for us to deal with your query we would need you to confirm your order number and last 4 digits on the card used for purchase. If you are unsure what your delivery option is, please check your email confirmation or your online Ticketmaster account as you may have chosen box office collection or TicketFast.