Q: WHERE CAN I PURCHASE TICKETS?
A: This is a seated and standing event. Tickets can be purchased from Ticketmaster outlets Nationwide and www.ticketmaster.ie
Credit Card Bookings 0818 719 300 (ROI) / 0844 277 445 (NI) / 00353 818 903 001 (INTL)
Under 16's MUST be accompanied at all times by a person 18+.
Ticketmaster is the official ticket seller for this event.
AVOID! Please beware of bogus ticket sellers & tour operators. Please do not buy tickets from unofficial sources including websites as these tickets will not grant you access.
If you have any queries regarding your tickets, please contact Ticketmaster and they will be able to assist you.
Q: WHAT TICKETS ARE AVAILABLE TO BUY?
A: Tickets are available in the following areas only
➢ Pitch Seating
➢ Main Stand Seating
➢ Grand Stand Seating
➢ Pitch Standing
➢ Accessible Seating available on Pitch Level Platform
Q: HOW MUCH ARE THE TICKETS?
A: Ticket prices range from €100.00/€166.00
Q: I HAVE A TICKET QUERY. WHO SHOULD I CONTACT?
A: Please contact Ticketmaster directly on 0818 903 001 or via the ‘Help Chat’ tab on www.ticketmaster.ie and they will be happy to advise you.
Q: I HAVE SEEN TICKETS ADVERTISED ON OTHER SITES – CAN I STILL ORDER FROM THERE?
A: DON’T DO IT! We strongly discourage patrons purchasing tickets from any site other than www.ticketmaster.ie which is the authorised seller of tickets for this event. Purchasing on www.ticketmaster.ie or from a Ticketmaster outlet directly guarantees genuine tickets. Anyone presenting a bogus ticket will be refused entry to the concert.
Q: WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY TICKETS?
A: Please contact Ticketmaster directly on 0818 903 001. You will be transferred to an automated messaging system, wait until the end of the message and press 0 to speak to a member of staff.
Q: WHAT IS THE DATE OF THE PAUL SIMON CONCERT?
A: Paul Simon will play one show only on Friday 13th July 2018 marking his only Irish appearance in 2018.
Q: WHERE IS THE RDS ARENA LOCATED?
A: The RDS is located in the heart of Dublin’s Ballsbridge area. It is bordered by Merrion Road, Anglesea Road and Simmonscourt Road. On show days, traffic in the area can get very busy so please allow plenty time for travelling to the venue.
Plan your journey to the venue by visiting www.transportforireland.ie
Q: WHERE CAN I BUY/COLLECT TICKETS ON THE SHOW DAY?
A: Ticketmaster is the official ticket seller for this event. The Ticketmaster main box office will be located at the in the Main Hall on Merrion Road.
Q: WILL THERE BE AN OPENING ACT FOR PAUL SIMON?
A: Yes, there are two; James Taylor and Bonnie Raitt
Q: WHAT IS THE OPENING TIMES OF THE RDS ON THE SHOW DAY?
A: Gates will open at 4:00pm with Bonnie Raitt on Stage at 5:00pm
PLEASE NOTE: EARLY QUEUING WILL NOT BE PERMITTED IN THE STREETS AROUND THE RDS. THIS IS A RESIDENTIAL AREA AND WE ASK TICKET HOLDERS TO PLEASE RESPECT THE PRIVACY OF THE RESIDENTS AND THE LOCAL COMMUNITY.
Q: WHAT ARE THE RUNNING TIMES FOR THE CONCERT?
A: Gates will open at 4:00pm.
Bonnie Raitt 5:00pm
James Taylor 6:15pm
Paul Simon 8:00pm
Please note times are subject to change. Please check the following websites for all the latest event
Q: IF I ARRIVE LATE CAN I STILL ENTER THE VENUE?
A: Yes, once you have a valid ticket you will be allowed entry. You may have to wait until a break in the performance if you are in a seated area so as not to disturb other fans. However, we would highly recommend planning your journey in advance allowing plenty time for travel to ensure you don’t miss a thing. Start planning now with the help of
Q: CAN I LEAVE AND RE-ENTER THE VENUE THROUGHOUT THE DAY?
A: No. We would hate for you to miss any portion of the event, therefore it’s very important that you please keep in mind that re-entry will not be possible if you leave the venue.
Q: HOW WILL I GET UP TO DATE INFORMATION IN THE DAYS LEADING UP TO THE CONCERT?
A: All customers that Ticketmaster have contact details for will be contacted by email with a concert information email prior to the event. You can also get up to date information from the following websites:
Q: WHAT SHOULD I WEAR BASED ON EXPECTED WEATHER?
A: Please keep in mind that this is an outdoor event and Ireland has its fair share of rain, so please keep watch on the weather forecast prior to 13th July and dress accordingly. If it rains, please leave all umbrellas at home as they will not be allowed inside the venue. Always wear footwear for uneven surfaces and which are comfortable to walk in as the stadium is a large venue to walk around. We are crossing our fingers for sunshine on the show day, so If the sun does come out please bring along sun cream. The stadium can get very cold in the evening so please do dress with this in mind.
Q: CAN I BRING AN UMBRELLA?
A: Umbrellas are not permitted in the stadium. In the event of adverse weather conditions, we would advise brining a rain mac or disposable rain coat.
Q: IS IT POSSIBLE TO TAKE VIDEOS & PHOTOS AT THE SHOW?
A: Cameras in excess of 3mm lens and video recorders WILL NOT be admitted. Laser pointers are strictly prohibited.
Remember it must fit in a bag no larger than A4 size.
Q: CAN I BRING POSTERS/BANNERS TO THE CONCERT?
A: Flag poles or sticks for banners are not allowed. Only small banners of A4 size will be permitted into the venue as anything larger can obstruct the views of other customers. Personally, we would recommend keeping your hands free to save you from carrying designs to the bathrooms and to the food/bar outlets on site.
Q: WHAT CAN I BRING OR NOT BRING TO THE CONCERT?
A: Travel light – the less you bring the easier the access.
Only small bags no larger than A4 size will be admitted. This means no backpacks, large handbags, briefcases or other receptacles.
You may be subject to a ‘pat down’ search.
Prohibited articles and items are as follows: any article that may be used as a weapon, any person deemed to be offensive or abusive or who may compromise public safety, will not be admitted and be reported to the Gardai. Professional cameras and recording devices (this applies to cameras that have detachable lenses), bottles, glass vessels, cans, flasks, frisbees and similar items, dangerous or hazardous illegal substances, skateboards or other skates, flag poles, selfie sticks, flares, laser devices, prams/push chairs, inflatable and folding chairs, large suitcases/rucksacks, laptops illegal merchandise items, umbrellas, hampers and cold boxes, airhorns, alcohol, drinks, food and animals (except service dogs and guide dogs). Please refrain from bringing any seating with you as you will not be allowed enter the venue.
Q: IS THERE AN AGE LIMIT TO THE SHOW?
A: Under 16's must be accompanied at all times by a parent or guardian attending the event who will remain with them and take full responsibility for them throughout the duration of the concert.
WARNING: For the safety and enjoyment of all patrons, An Garda Siochana, RDS and Aiken Promotions request all Parents and Guardians to undertake full responsibility of U16’s throughout the duration of the event and ensure adherence to the age restrictions and conditions when attending the event.
Q: I WOULD LOVE TO BRING MY BABY/TODDLER TO THIS EVENT, IS IT POSSIBLE?
A: No. We strongly advise against brining young children to concerts due to the risks associated with loud noise and the potential upset for children amongst crowds and similar for other patrons in the vicinity of children. If you decide to bring your young baby/toddler to the show, parents must sign a disclaimer form on admission to the venue. Also, please note, a ticket is required for every concert attendee and this includes babies and toddlers.
PLEASE NOTE: Should you have any queries in advance of the concerts you should contact Ticketmaster or Aiken Promotions (www.ticketmaster.ie , www.aikenpromotions.com) and we will be happy to assist. Please be advised on concert day there will be customer care points outside and throughout the venue, should you require any assistance please speak to a member of staff in a pink hi-vis vest.
Q: HOW DO I GET TO THE VENUE?
A: We strongly advise the use of public transport and plan your journey in advance.
An Garda Siochana have devised a traffic management plan for this concert. For full details please check the following website:
Q: HOW DO I GET TO MY SEAT OR STANDING AREA?
There are 3 coloured coded routes to access the stadium. The route you must take is dictated by the location of your seat within the stadium. The applicable route colour will be stated on your event ticket. Further information will be posted on street signs near each entrance. See outline below.
On event days stewards will be positioned outside the stadium to provide further assistance.
Q: WHAT IS THE BEST ENTRANCE TO USE TO GET TO MY SEAT/STANDING AREA?
Please follow these directions to find the access route best suited to your seat/standing area.
Pitch Standing Anglesea Stand
Anglesea Stand Blocks A B and C
Grandstand Blocks K L M N
Grandstand Blocks F G H J
Pitch Seating numbers 10 -76
Anglesea Stand Block C D E
Pitch Seating numbers 77 - 141
Q: CAN I TRAVEL TO THE STADIUM VIA PUBLIC TRANSPORT?
A: Yes indeed, the RDS is well served by public transport. Plan your journey online to RDS by dart or by Dublin Bus.
Plan your journey to & from the RDS based on the following:
- Add a least 1.5 hours to your usual journey time to avoid being late.
- You are strongly advised to arrive early and use public transport as traffic delays are inevitable. www.transportforireland.ie can help you plan your route.
- RDS is well served by public transport. Bus, Rail and DART transport options can all bring you within walking distance of the stadium. Details are available at: www.transportforireland.ie
- Please use city centre car parks: details of which can be found on the parking and taxis section of dublintown.ie/get-around
Q: HOW DO I GET TO THE VENUE FROM THE BUS/TRAIN STATION?
A: There will be signage to direct patrons to the appropriate entrance to your seating area. Follow the coloured route directions.
Please show respect to local residents when travelling to and from the concert.
Q: WILL THERE BE ANY ROAD RESTRICTIONS OR CLOSURES WHEN TRAVELLING TO THE STADIUM?
A: Yes, roads surrounding the RDS will be closed or restricted to resident access before and after the concert. Please follow the direction of Gardai and security staff.
Q: I NEED TO GET PAST THE TRAFFIC CORDONS ON THE DAY OF THE CONCERT. WHAT CAN I DO?
A: You must contact Donnybrook Garda Station directly in exceptional circumstances to gain access inside the cordon. This access will normally be restricted to residents and business operators only.
Q: WILL ROADS BE CLOSED IN THE AREA?
A: Yes, as The RDS is situated in a residential area - certain roads will be closed or restricted to resident access in and around the venue before and after the concert. We would strongly advise the use of public transport.
Q: CAN I QUEUE EARLY AT THE VENUE?
A: Early queuing will not be permitted in the streets around The RDS. This is a residential area and we ask ticket holders to please respect the privacy of the residents and the local community.
Q: CAN I PURCHASE OFFICIAL PAUL SIMON MERCHANDISE AT THE CONCERT?
A: Of course! An amazing display of official merchandise will be available in a number of outlets located inside the venue. Please refrain from purchasing any unofficial merchandise outside the stadium.
Q: WILL THERE BE A FACILITY TO PURCHASE FOOD AND DRINK IN THE STADIUM DURING THE CONCERT?
A: Yes, there will be a wide range of food and beverages available to buy. The bars and food outlets will be available inside the venue. Proof of age will be required if you wish to purchase alcohol.
Q: WILL THERE BE DRINKING WATER AVAILABLE?
A: Yes, drinking water fountains will be available at various points around the stadium.
Q: CAN I SMOKE IN THE STADIUM?
A: The Stadium is a no smoking environment. Smoking, including the use of e-cigarettes and nicotine vaporisers, is not permitted in any part of the Stadium.
Q: WHAT IF I OR ONE OF MY GUESTS FEEL UNWELL OR HAVE AN ACCIDENT?
A: There will be trained medical staff on duty. Please approach a steward right away who will direct you to the nearest First Aid/ medic point or summon assistance directly.
Q: WHERE ARE THE FIRST AID AREAS?
A: There will be a First Aid area located on every area of the stadium. These areas will all be clearly marked, and all stewards will be able to direct patrons to the nearest medical staff.
Q: I AM A LOCAL RESIDENT LIVING NEAR THE RDS. I HAVE A QUERY ABOUT THE CONCERT, WHO SHOULD I CONTACT?
A: Please contact the RDS directly via email@example.com.
Q: HOW WILL I RECOVER LOST PROPERTY?
A: For information on lost property after the show please contact firstname.lastname@example.org.
Q: WILL THERE BE PUBLIC PARKING FACILITIES AT THE STADIUM FOR THE PUBLIC?
A: Yes, limited public parking is available at Simmonscourt Road. There is no parking available on the streets surrounding the immediate vicinity of the stadium. A traffic management plan will be in operation by An Garda Siochana. Local residents will have priority access to their home. The area is monitored by Dublin City Council Parking Enforcement and illegally parked cars may be clamped or towed away. We would strongly encourage concert goers to use public transport.
We also strongly advise that patrons park with a view to ease of leaving the city at the end of the concert – This generally means using car parks on the outer perimeter and walking to the venue. Pay particular attention to on-street parking signs such as pay & display and do not park in restricted or ‘no parking’ areas as a robust parking enforcement operation will be in place. ‘Clamping’ will be in operation to combat illegal parking.
PLEASE NOTE THE FOLLOWING INFORMATION:
An Garda Siochana will have a traffic management plan in operation. For full details please visit www.garda.ie. Please plan you approach to the RDS based on the following:
- As traffic and parking delays are inevitable you are strongly advised to use public transport or carpool.
- Please use City Centre car parks.
- The RDS is well served by public transport. Dublin Bus, Rail, Dart and Luas will all bring you within walking distance to the RDS.
- We strongly advise you to plan your journey in advance allowing yourself sufficient travel time to and from the venue.
- Plan you route in advance and check the AA roadwatch website for reports on traffic, road works, delays on your route. theaa.ie
For further information on public transport, please visit:
Q: WHERE ARE THE CAR PARKS?
A: There are some car parks in the vicinity of the RDS. The main one being on Simmonscourt Road. You might also use city centre car parks and public transport. Check out www.dublintown.ie/getaround for further details
Q: I HAVE A WHEELCHAIR ACCESSIBLE TICKET AND HAVE A QUERY - WHO DO I CONTACT?
A: Please contact Ticketmaster Special Needs Hotline directly:
➢ Republic of Ireland: 0818 903001 & press option 2
➢ Northern Ireland & UK: 0844 277 9964
➢ International Customers: 00353 164 860 60
Alternatively, please contact Ticketmaster via the ‘Help’ chat tab on their website www.ticketmaster.ie and an agent will be happy to assist you.
If you have any further non-ticket related special needs queries please contact the promoter directly email@example.com
Q: I AM A WHEELCHAIR USER. WILL THERE BE A DESIGNATED AREA FOR WHEELCHAIR USERS AT THE CONCERT?
Please contact Ticketmaster Special Needs Hotline on 0818 903001 option 2 to enquire regarding wheelchair accessible tickets in advance of attending the event.
For further details, please contact www.ticketmaster.ie
Q: I AM NOT IN A WHEELCHAIR BUT HAVE ACCESS NEEDS. WILL THERE BE A DESIGNATED AREA FOR CUSTOMERS WITH ACCESS NEEDS AT THE CONCERT?
A: For all non-wheelchair related accessible ticket enquiries, we will have a limited number of designated seats. Please note these can only be booked by calling Ticketmaster accessible Hotline directly on 0818 903 001 where the Ticketmaster representatives will be happy to assist you in booking your tickets.
Please note: spaces in these areas are limited and we operate a strict 1 patron + 1 career/friend policy for access to this area. Please be advised that relevant official documentation will be requested for approval for these tickets.
For further information please visit www.ticketmaster.ie
Q: SINCE I PURCHASED MY TICKET AND I AM NOW A WHEELCHAIR USER. WHAT SHOULD I DO?
A: Please contact Ticketmaster regarding any ticketing queries:
Republic of Ireland: 0818 903001
Northern Ireland & UK: 0844 277 9964
International Customers: 00 353 818 903001
Q: WILL THERE BE DESIGNATED PARKING FOR DISABLED GUESTS?
A: Accessible parking will be available in the RDS members Car Park on Merrion Road. Please note: access to this car park will only be permitted to those with a valid car pass. If you have purchased a wheelchair ticket, Ticketmaster will contact you through the email provided at the time of the booking regarding a car parking pass for the reserved area. This parking pass will be emailed to you in advance and must be printed out and brought with you to gain access on the day.
There will be a delay in exiting the car park after the show as An Garda Siochana give priority to pedestrians on the roads around the venue for a period of time after the show.
BAG AND SEARCH POLICY
Q: WHAT SECURITY MEASURES WILL BE IN PLACE FOR THIS EVENT?
A: Please Travel light for ease of entry and everyone’s security
*Only handbags no more than 30cm x 25 cm x 10cm (A4 Size) will be admitted. No other bags will be admitted.
Bag deposit facilities are available at:
- The Abbey Court Hostel, 29 Bachelor's Walk, Dublin 1, Dublin 24hrs
- Ned Kelly Sports club, 43 O' Connell Street Upper 24hrs
- Tipperary House, 7 Parkgate Street, Dublin, Ireland. (Opp. Heuston Train Station)
- Excess Baggage Group Ltd, Car Park Atrium, Terminal 1, Dublin Airport
Bags will be checked at outer cordons and at entrance gates.
Bags will be searched at entrance gates.
You may be subject to a ‘Pat Down’ search at entrance gates in a manner permissible under law.
Any issues may be referred to the Garda who will be present at each entrance gate.
Please assist our staff in carrying out their roles which are designed for your safety and security.
NOTHING BIGGER THAN AN A4 SIZED BAG WILL BE ADMITTED.
- WHAT SIZE BAG CAN I BRING TO THE CONCERT?
A: Travel light, please do not bring a bag unless it is totally necessary. People without bags will be fast-tracked. If you must bring a bag it needs to be smaller than A4 size. Bags under A4 size will be subject to a search which will result in unnecessary queueing.
No backpacks, brief cases, computer cases, camera bags, cases or luggage of any kind will be allowed beyond the outer cordon/ticket check. A further check will occur at all entry point to the venue.
Left luggage facilities are available throughout the city:
- The Abbey Court Hostel 29 Bachelor's Walk, Dublin 1, Dublin 24hrs 7 days
- Ned Kelly Sportsclub 43 O' Connell Street Upper 24hrs 7 days
- Tipperary House, 7 Parkgate Street, Dublin, Ireland. (Opp. Heuston Train Station) 8am to 8pm. - 7 days
Q: WILL I BE SEARCHED BEFORE ENTRY TO RDS?
A: Patrons may be subject to a ‘pat-down’ search in a manner as is permissible under the law before being admitted to the venue.
NOTE: There will be plenty security staff at the concert. The security staff are there for your protection, to direct and to help you. Please do not hesitate to ask them for help at any point throughout the event. We ask you to co-operate with the security staff as their job is to make the whole experience go as smoothly as possible for all Paul Simon fans.