- We give you three days to change your mind.We now have a fan guarantee for our customers, where we can offer a 72 hour cooling off period. This means you can cancel and refund your order if you change your mind within 72 hours of booking with us. Does not apply within 14 days of the event date. Please read our purchase policy. For futher details on the terms of our Fan Guarantee and request your refund through our refund form.*
- We'll exchange your tickets if you find better ones. Get a refund on your original purchase when you buy new tickets from us of equal or higher price, up until one week before the event by calling our customer service team. You will be required to pay of any ticket price difference and an administration charge of €6/£6 per order. You can apply for ticket exchange 72 hours after purchase up to 14 days before the event takes place.*
- We'll refund your money if an event is cancelled. Get automatic refunds for cancelled events - and upon request if an event is rescheduled and you can't make it.*
- We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.
We now have a fan guarantee for our customers, where we can offer a 72-hour cooling off period. This means you can cancel and refund your order if you change your mind within 72 hours of booking with us.
There are a few things that aren’t covered by the guarantee, so be sure to check the exclusions below before putting in a request.
- Fan Guarantee does not apply to VIP tickets, packages , deposit schemes/instalment plans or events where you pick a specific time slot , multi-part/multi-day/series tickets.
- Refunds are not available on events within 14 days of the event.
- You can request up to three refunds in a calendar year.
- We’ll refund the full value of your order unless the tickets have been posted. If they have, we’ll retain the delivery fee.
- We can only cancel the tickets themselves – if you added any extras to your order like insurance or collector tickets, you’ll still be charged for these.
We can offer exchanges for tickets in the same price bracket or higher, subject to a £6/ €6 admin fee per booking. Please be aware that if an event does sell out, an exchange won't be available.
We operate a "Fair Use Policy" in respect of our Fan Guarantee, under which:
no more than one (1) Request may be made per household per calendar month; and no more than three (3) Requests may be made per household in any 12-month calendar period, regardless of whether such Requests are successful or not.
*Certain exceptions apply. See our purchase policy for full details.