- We give you three days to change your mind.We now have a fan guarantee for our customers, where we can offer a 72 hour cooling off period. This means you can cancel and refund your order if you change your mind within 72 hours of booking with us. Does not apply within 14 days of the event date. Please read our purchase policy. For futher details on the terms of our Fan Guarantee and request your refund through our refund form.*
- We'll exchange your tickets if you find better ones. Get a refund on your original purchase when you buy new tickets from us of equal or higher price, up until one week before the event by calling our customer service team. You will be required to pay of any ticket price difference and an administration charge of €6/£6 per order. You can apply for ticket exchange 72 hours after purchase up to 14 days before the event takes place.*
- We'll refund your money if an event is cancelled. Get automatic refunds for cancelled events - and upon request if an event is rescheduled and you can't make it.*
- We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.
*Certain exceptions apply. See our purchase policy for full details.