As more accessible tickets are sold online and to help ensure accessible tickets are convenient to book, Free Essential Companion tickets are only available to accessible fans that require them (please be aware the free companion policy may not be applicable on/for every event/venue). Offering these free tickets can present risk of fraud if not handled carefully. That’s why we put measures in place to ensure that this scheme is not abused and will require evidence to support fans request. Equally, on hot ticket events, there is potential for non-accessible customers to purchase accessible seating. Where necessary, we will seek validation for accessible seating, regardless of whether a complimentary ticket was issued.
To see if an event is part of our Accessible Tickets Online Verification, just click the Accessible Tickets icon on the event you are looking to purchase tickets for - you'll see it on each event on our website. If it is, once you have made a booking, we will contact you within 72 hours of purchase, requesting proof of eligibility – you can also submit your accessible information here.
Once we have received proof of eligibility, any existing or future accessible bookings that are part of our verification process made within the next 2 years will be validated. (Please note this is not applicable to every event).
Below is a list of documents we might take into consideration when verifying complimentary ticket or hot ticket purchases. This is not designed to be exhaustive but suggestive.
• Disability Allowance
• Letter from a medical professional (A Doctors note or a letter from an occupation therapist)
• An LTI card (Long Term Illness)
• Carers Allowance
• Letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• Blind or partially sighted registration certificate from your ophthalmic surgeon or letter from the NCBI or similar
• A personal letter from the GP, community nurse or social worker
• Benefit award letters