You will need to unlock your ticket(s) using the verified mobile number you provided at the time of booking. Please follow the below instructions:
1. Please log into the Ticketmaster App and sign in with your account details.
2. Once logged in, access your Ed Sheeran order.
3. From there you’ll need to ‘unlock’ your tickets and enter the code which is sent to your verified mobile number. This is the mobile number that was used at time of booking.
4. You will now be able to see your ticket barcodes on your device/mobile.
The lead booker and rest of the party must all enter together. Please ensure your phone is fully charged when you arrive at the venue, so that you can access your tickets. The lead booker must take Photo ID (Driving licence, passport)