The Smart Queue acts as a virtual line so you can view the entire venue and pick the exact tickets you want to buy and uses advanced security measures to detect bots and monitor traffic.
Tickets are always based on availability and demand. They’re not guaranteed.
Can I skip the queue?
No, the queue can’t be skipped. At times, we do offer fan club boosts specific to certain predetermined events. If you're waiting in line for access to tickets, stay on the page and don't refresh to keep your spot.
During high-demand sales, tickets are available on a first-come, first-served basis and aren’t guaranteed. We recommend joining the waiting room 15 minutes prior to the event going on sale. When you’re ready, follow these steps:
- Go to Ticketmaster and locate the event you want to shop for.
- Join the waiting room.
- When the sale officially begins, you’ll be given a place in line.
- Once it’s your turn to shop, use the map to select your seats and then proceed to checkout.
Events using the Smart Queue may vary due to traffic and demand that impact wait times.
For a smoother shopping experience, we recommend:
- Watching your screen. If you’re planning to shop for an event on your mobile device, don’t allow your screen to dim or your Waiting Room will pause. And, resist the urge to refresh, your page will automatically refresh when you enter the queue.
- Confirming you have a valid form of payment in your account along with current email and billing information.
- Turning up the volume on your device, so when it’s your turn, you hear the queue notification bell sound — even if you need to step away.
Do I have to stay on the page the entire time?
Yes. While you’re in the queue, your spot will be automatically and frequently refreshed, so please don’t refresh the page yourself, close, or leave the page. When it’s your turn, your spot will be held for 10 minutes.
Is there a set time I will get ticket access?
No, a set time is not guaranteed. This new process allows fans to scope out the venue and shop for the best ticket for them, so there may be a longer wait than you’ve experienced before.
We only allow more people in when space opens up. During the process, we’ll keep you updated on your status along the way.