To enhance your experience and fight against malicious technology, we’re asking you to verify your phone number. This simple step provides an extra layer of verification that helps us separate real human fans from bots.
Why does Ticketmaster require a phone number on my account?
We take fighting bots very seriously — they use malicious technology to set up accounts and access tickets faster than real people. We want to make sure only real, human fans can create accounts and access tickets. A phone number is an extra layer of verification that helps us fight bots and combat abuse.
How does adding a phone number separate me from bots?
A phone number can help us verify your identity.
By having direct access to an active number and a verification code delivered to your phone we decrease the opportunity for suspicious users, especially bots, to create Ticketmaster accounts.
How does the verification process work?
Using a mobile phone number:
- When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
- Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
- If you don’t use a mobile phone, you can use the voice call service — just follow the instructions below.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new phone number or you request a new code.
Using the voice call service:
- When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number. You can select the call option and our automated system will call you with a verification code.
- The automated voice call will provide you with your one-time code. Have a pen handy, you might want to write the code down.
- Unfortunately, we can’t utilize Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new phone number or you request a new code.
I get an error message informing me that my phone number is not accepted or supported, but I know my number is valid. What should I do?
Only mobile carrier or landline phone numbers are accepted. Additional methods like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not accepted or supported. If you’re still having trouble, please contact Fan Support for help.
What should I do if my verification code has expired?
If your verification code has expired, you can request a new code by clicking Request a new code link. Remember, the verification code is unique and will change each time you verify a new phone number or request a new code.
What should I do if I haven’t received a text message showing my verification code?
You can request a new code from the verification screen. Or, if you still haven’t received a text message, try the voice call option instead.
For more help, please contact Fan Support.
I still haven’t received a verification code/ I’m having problems entering a verification code. What should I do?
Try refreshing your screen and enter the code again.
Still not working? Contact Fan Support.