Depending on the event, you may have a few options to access your tickets. You can find your order's delivery method in your ticket details. Resale tickets may take up to 24 hours for your order to appear in your account.
Learn more about our available delivery methods by selecting the dropdowns below.
Depending on the venue you've booked for, you’ll have access to either Print-at-Home or Mobile tickets in your account – this will be specified when choosing your delivery method on checkout.
Having a Mobile Entry ticket is the easiest and safest way to access events.
If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone - it’s your ticket and way into the event. Mobile tickets cannot be printed.
Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place.
If you’d like to print your tickets, sign into your Ticketmaster Account, locate your order on the Event Details page, click View Tickets and then print your tickets. At the moment, you can’t print from the app.
When you select Print-at-Home, make sure you have your tickets printed before for your event.
We’ll post your tickets to your billing address. The latest you should expect them is five days before the event – you won’t need to sign for the delivery.
Secure post is a delivery method with tracking facility that is recommended for ensuring your receive your tickets. You'll receive your tickets no later than five days before the event.
Select this option if the cardholder is not personally attending this event.
Guaranteed delivery with tracking facility to all addresses within the European Union and the USA. Signature required.
Not available to PO Box addresses.
Guaranteed delivery with tracking facility to all addresses, excluding the European Union and USA. Signature required.
Not available to PO Box addresses.
Most venues offer Box Office collection, which means that you can pick your tickets up in person when you arrive at the event.
To collect tickets held at the box office, the cardholder needs to have the payment card used for booking, your booking reference number and a valid photo ID with a signature (driver's license or passport). We'll always let you know before booking if that's the case.
If you receive your tickets through our Ticket Transfer feature, you'll receive an email with instructions letting you know how to accept your tickets. From the email, click on the Accept Tickets button and sign into your Ticketmaster Account. If you don’t have one, you’ll need to create one to accept your tickets.
To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account.
We always suggest practising safe ticket shopping and management. If tickets have been sent to you, we recommend that you know and trust the person transferring to you. If the tickets were obtained fraudulently by the person transferring them, they may be cancelled at any time.