How do I transfer tickets?

How does ticket transfer work?

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

To transfer your tickets, follow these steps:

• 1. Open the Ticketmaster app and sign into your account.
  2. Find your order in My Events.
  3. Tap Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit our FAQ to learn more.
  5. Select the tickets you'd like to transfer and tap Transfer To.
  6. Enter your recipient's information, including their mobile number or email address — you could even add a note too. If a mobile number is entered, a link to claim the ticket will pop up with a pre-written text message, just press send and it will go to your recipient. If an email address is entered, a link to claim the ticket will go to your recipient in an email.
  7. Tap Transfer Ticket.
• 1. Sign into your My Account.
  2. Find your order in the My Tickets section.
  3. Click Transfer Tickets. If you receive a message that the Event Organiser hasn’t activated transfer, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit our FAQ to learn more.
  5. Select the tickets you'd like to transfer and click Continue.
  6. Enter your recipient's information, including their email address — you could even add a note too.
  7. Click Send.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry. 

Visit the FAQ How do I accept transferred tickets? for more information on accepting transferred tickets.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, which means your friends have not accepted the transferred tickets yet — remind them to check their email for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

Visit the FAQ How do I accept transferred tickets? for more information on accepting transferred tickets.

Can I transfer tickets for any event?

For most events, you can use Ticket Transfer. But some events have rules and restrictions applied to them. If Ticket Transfer isn’t eligible, the Transfer button will be greyed out.

Why is transfer not available on my event?

Ticket Transfer is available for most events, but not all.

This could be because:

• The venue doesn't offer Ticket Transfer yet (we're working on that).
• The artist or venue turned Ticket Transfer off for that event/section.
• The event was canceled (ticket buyers are automatically refunded).
• The event has already happened.
• The tickets were bought over the phone.

Can I transfer parking that I purchased for my event?

To check if your parking is eligible for transfer, go to your order in your online account. If the transfer button is greyed out, transfers aren’t available.

Ticket insurance and merchandise aren’t eligible for transfer.

Will the person I transfer tickets to need a Ticketmaster account?

Yes, but if they don’t have one, it only takes seconds to create a Ticketmaster account.

If they have an account already, use the email address associated with their Ticketmaster account for the Ticket Transfer - it’s easier for them to accept tickets that way.

Visit the FAQ Create a Ticketmaster Account for more information.

Can I transfer tickets that were transferred to me?

Yes, once you accept the tickets, they're all yours. If you can’t use them, simply transfer them to someone else.

Can I transfer my tickets before they are delivered to me?

Yes, if your event is eligible for Ticket Transfer, you’re good to go - even if your tickets haven’t been delivered to you yet.