You can contact Allianz to cancel your Missed Event Insurance, as long as it's within 30 days of making the booking. Ticketmaster is unable to cancel the policy for you and can't refund the amount to you, as the insurance fee is already with Allianz Partners. You can manage your policy, including cancellation by visiting Allianz Protection.
Alternate contact options:
Email: contract.awpeurope@allianz.com
Phone: +35316193661
For theatre shows, you’ll need to contact Ticketplan. You can make a claim on the Ticketplan website.