For more information on your Ticket Transfer issue, select a dropdown:
My tickets are eligible for transfer, but I get an error when I click the Transfer button. What should I do?
To prevent errors, try these tips:
Turn off your VPN, Apple Private Relay and other proxy servers when transferring tickets. If you’re signed into multiple devices, browsers, or tabs, or you’re trying to transfer while using public wifi, you might run into some errors. Make sure you clear your history and cookies and try again.If you still need help, contact Fan Support.
Why aren't my tickets eligible for transfer?
You can use Ticket Transfer for most events, but some have rules and restrictions. You can find your event's available options listed in your confirmation email or on the venue's official site. If Ticket Transfer isn’t eligible, you'll receive a message that the Event Organizer hasn’t activated the feature when you select the transfer button.
The option may not be available for one of the following reasons:
- The venue doesn't offer Ticket Transfer yet.
- The artist or venue turned Ticket Transfer off for that event/section.
- The event was canceled (ticket buyers are automatically refunded).
- The event already has already happened.
- The tickets were bought over the phone.
- Ticket Transfer hasn't been enabled for the event. If the Event Organiser chooses to activate transfer, it will be available no later than 48 hours before the event.
Ticket insurance originally purchased or included with the ticket is not transferable and will not apply to transferred tickets.
How do I accept my tickets if I lost the email or text?
For email invites, make sure to check your email, including the junk and spam folders, using the term transfer or the artist or event. Otherwise, ask the sender to cancel the original transfer and start a new Ticket Transfer.
Still can’t find them? Search your email using the term transfer or the artist or event.
If you purchased a resale ticket from some other source (i.e., not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase and have them resend the tickets to you.
How do I find my accepted tickets if I can’t see them in my Ticketmaster Account?
If you have multiple Ticketmaster Accounts, make sure you’re signed into the account that’s connected with the email or phone number the ticket sender used.
If you’re searching for ticket transfer based in another country, you’ll need to sign into your account on that country’s Ticketmaster site.
I received an error when I clicked the Accept button. What should I do?
To prevent errors, try these tips:
- Turn off your VPN, Apple Private Relay and other proxy servers when accepting tickets.
- If you’re signed into multiple devices, browsers, or tabs, or you’re trying to accept while using public wifi, you might run into some errors. Make sure you clear your history and cookies and try again.
If you’re still not able to accept the transfer, ask the sender to cancel the original transfer and start a new Ticket Transfer.
If you purchased a resale ticket from some other source (i.e., not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase and have them resend the tickets to you.
If you still need help, contact Fan Support.