Did you purchase tickets but now see better seats available? We may be able to help with an exchange if the event is at least 24 hours away (and provided you give us at least 48 hours' notice). We’ll let you know if you qualify when you submit your request.
A per-ticket exchange fee will apply as well as any additional amounts due from you (e.g. if you're upgrading the tickets in your order).
You are eligible for a ticket exchange if:
- Your order/confirmation number is formatted as 12-2345/UK1.
- You purchased your tickets directly from Ticketmaster's website.
- You didn’t receive or purchase your tickets through Ticket Transfer, resale, or from a third-party site; and
- Your order doesn’t contain VIP tickets or additional non-refundable items such as merchandise.
Your new tickets must meet the following requirements:
- New tickets must be of equal or greater price than your current tickets
- They must be for the same event, venue and date. At their discretion, some Event Organisers may allow exchanges for events within a long running series, such as theatrical shows
- New tickets must be indicated by a blue dot on the seat map. Pink dots indicate Fan-to-Fan Resale tickets, which can’t be purchased via an exchange
Please see our Purchase Policy for more information.
To process an exchange, contact Fan Support.
I'm not eligible or don't meet the requirements for an exchange. What should I do?
If you can’t exchange your tickets, you have a few options you could try instead:
- Transfer the tickets to your friends and family. Not all events are eligible, but if yours is, you’ll see a blue Transfer Tickets button.
- Sell the tickets to another fan. From your order, click Sell Tickets or the Sell button on the app to see if resale is available. If you receive a message that the Event Organiser hasn’t activated resale, your tickets aren’t eligible for resale or Ticketmaster isn’t the primary ticket provider.
- Only tickets that show in your Ticketmaster account can be sold on Ticketmaster Resale, which excludes bookings made through one of our partner sites such as Ticketmaster Theatre or Ticketweb.