Most venues offer Box Office Collection, which means that you can pick your tickets up in person when you arrive for the event - just choose Box Office Collection when you get to the delivery part of the booking process. If Box Office Collection doesn't appear as one of the delivery options, it could be that it's only offered on tickets booked within 3 days of that particular event - this is just to avoid long queues at the venue on the night.
Where is the box office?
The box office for most events is at the venue where the event is due to take place. If your event is to take place at a venue, theatre, club or pub the box office will be at the main entrance. If you are unsure of the location of the box office for your event, please do not hesitate to get in touch. If your event is to take place at a sports ground or is an outdoor event, please check with customer service for more details as this location may vary. An email is generally sent closer to the time of the event advising you of the box office location and opening hours.
Please note that Ticketmaster outlets are NOT collection points.
What do I need to collect my tickets at the Box Office?
Usually, you'll just need to take the credit card that you used to book the tickets, along with your booking reference number - you may also be asked to sign for them. Sometimes you may need to take photo ID, like a driving license or passport, but we'll always be sure to let you know before booking if that's the case. If you don't have the card used to make the booking please take some photo ID with you.
Tickets can only be collected on the day of the event usually 1 hour prior to the show time, or at the same time the doors open. Again, this will vary for sporting and outdoor events.
Important Information regarding Box Office Collections at The SSE Arena.
Any person collecting a ticket from the SSE Arena Box Office must present: 1/ The card used to make the purchase 2/ Card Holder should present valid government issued photo ID eg Driving License or Passport. Failure to present staff with either of the above will mean that tickets will NOT be issued. THERE ARE NO EXCEPTIONS UNDER ANY CIRCUMSTANCES.
What if there are a few nights of the same show on can I collect my tickets at one of those?
All collections for each event are only printed on the day of that event and are not printed prior to any event once box office collection has been chosen.
If I cannot attend the event can I have a 3rd party collect the tickets on my behalf?
If you cannot attend an event and your tickets are being left care of box office, a 3rd party can collect your tickets at the venue providing they have the order number and a photocopy of the card used to make the booking (showing the last 4 digits, the other 12 digits may be covered) In some cases a letter of authorisation from the card holder is required. Please contact us to advise the name of the 3rd party you wish to collect tickets on your behalf as the box office staff will need to know who to expect. (This service is NOT available at the SSE Arena Belfast)