Most venues offer Box Office collection, which means that you can pick your tickets up in person when you arrive at the event.
Collecting your tickets
Where do I collect my tickets?
If your event is to take place at a venue, theatre, club or pub, the box office will be at the main entrance. An email is generally sent closer to the time of the event advising you of the box office location and opening hours.
If you're unsure of your event's box office location, don't hesitate to get in touch. If your event is to take place at a sports ground or is an outdoor event, contact Fan Support for more details as this location may vary.
What should I take to collect my tickets?
You'll need to take the card you used to book the tickets and your booking reference number; you may also be asked to sign for them.
You’ll typically need the following items to collect your tickets:
- Photo ID
- Order number
- The credit card used to purchase the tickets
Tickets can only be collected on the day of the event, usually one hour prior to the show time. This will vary for sporting and outdoor events.
Any person collecting a ticket from the SSE Arena Box Office must present a photo ID of the cardholder and the card used to make the purchase. Tickets will not be issued if you fail to present staff with either of the above. There are no exceptions under any circumstances.
Ticket collection for non-cardholders
Can someone else collect my tickets?
Another person can collect your tickets at the venue. The designated person must provide the following at collection:
- Order number
- Photocopy of the card used to make the booking showing the last 4 digits. Cover the other 12 digits.
- In some cases, a Letter of Authorisation from the card holder is required.
To arrange an alternate pickup, contact Fan Support. If you’re attending a lead booker event, the Event Organisers are requiring the cardholder to be present. Visit our FAQ What are lead booker events? to check if your event requires a lead booker.
This service is not available at the SSE Arena Belfast.
