Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible seating tickets for venues across the country. Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible tickets will vary based on each venue's policies and/or the type of event taking place.
Booking accessible tickets
How do I buy accessible tickets?
Once you select your event, you can view available tickets by using the Ticket Type dropdown and selecting the type of accommodation you need under the Accessible Ticket section. You'll need to send us proof of accessibility requirements after you've made your booking. Accessible Tickets Online Verification may be available for your event. Visit our FAQ page for more information.
Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order cancelled.
What is Accessible Tickets Online Verification?
Accessible Tickets Online Verification allows you to submit proof of accessibility documents to validate your accessible tickets for any existing or future accessible bookings that are part of our verification process made within the next two years (this is not applicable to every event). You can check if an event is part of our verification program by clicking the Accessible Tickets icon on the event.
Once you've made a booking for an eligible event, we'll contact you requesting proof of accessibility requirements within 72 hours of purchase. You can also submit your information on our Access Requirements & Eligibility form.
What is accepted for accessible documentation?
To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.
The Free Companion policy may not be applicable for every event or venue.
Below is a list of documents we may accept when considering allocating a complimentary ticket:
- Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
- An LTI Card (Long Term Illness)
- Carer’s allowance
- Letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
- Blind or partially sighted registration certificate from your ophthalmic surgeon or letter from the NCBI or similar.
- A personal letter from the GP, community nurse or social worker
- Benefit Award letters
- Copy of a blue badge (we would need to see both sides)
How do I see the types of accessible tickets available for my event?
- From the Ticket Type dropdown, scroll down to the Accessible Tickets section.
- Select the required accommodation.
- Click or tap a section on the interactive seat map to see how many accessible tickets are available, as well as their location within the section and price.
Booking at the venue
Some venues only sell accessible tickets at their box office. If we're not selling accessible tickets for the event you’re interested in, click the accessible icon on the event page for the venue’s contact information or further instructions.