Your phone is your ticket.
Locate your tickets in your Ticketmaster account, or in your app.
When you go mobile, your tickets will not be emailed to you or available for print.
What is eTicket delivery?
If eTicket delivery is available on your event, you will be able to choose how you wish to view your tickets. You can print at home when logged in via your desktop/laptop or view and present them for entry at the venue on your mobile device via the Ticketmaster mobile website or Ticketmaster app. You can also bookmark your mobile web ticket.
Where do I select eTicket delivery?
The eTicket option will be displayed along with other delivery options when it is available. Note that eTicket delivery will not be available for every event.
What if the barcode does not scan at the venue?
All mobile tickets display a 2D barcode with 17 digits. In the event that a venue scanner cannot read your mobile ticket, you will be referred to the Box Office for physical tickets to be issued.
Will the scanners at venues work through phone screen covers?
Yes - there should be no issue using a phone that has a clear screen protector.
Is there anything I need to do when I get to the venue to scan my mobile?
Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright screen and it will save time at the venue entrance changing this if the ticket won't scan.
What happens of i lost/change my phone?
You can access your mobile tickets from any mobile device by logging into your My Account at ticketmaster.ie Alternatively, of both Mobile AND Print-at-Home (Ticketfast) are listed as available options under eTickets at your time of purchase, you will be able to choose the Print-at-Home (Ticketfast) option by logging into your Ticketmaster My Account from a desktop computer and printing off your tickets ahead of the event.
What will happen if I do not have a smartphone?
You will not be able to view a mobile ticket barcode. In this instance if Print-at-Home (Ticketfast) is available as part of you eTicket delivery, you can access your tickets from the link in your confirmation email and print your tickets from your desktop computer, or visit the Box Office on the day of the event to have a physical ticket printed.
Do all members in my booking have to arrive together if I have selected eTicket delivery?
Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device. However, if Ticket Transfer is an option on the event you are attending you will see this option in your My Account on ticketmaster.ie and you may transfer ticket(s) to friends or family for whom you have purchased tickets. Once they have accepted these, the ticket will then surface on the Ticketmaster My Account and be removed from yours.
What happens if I forget my phone or my battery dies at the venue?
If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.
Using your Ticketmaster iPHONE app
- Tap My Tickets at the bottom of the home screen
- Scroll to your event then tap View Tickets next to the order number
- Tap on the symbol on the right hand side multiple tickets will display beneath each other.
- Your barcode will display. Hold it up to the scanner At the venue for entry. If you have more than one ticket, swipe from left to right to get to the next barcode.
Using your Ticketmaster android app
- Tap My Orders at the top of the home screen
- Scroll to find your event
- Tap on the order number directly below the event details.
- Tap on the symbol on the right hand side multiple tickets will display beneath each other.
- Your barcode will display. Hold it up to the scanner at the venue for entry. If you have more than one ticket, swipe from left to right to get to the next barcode.
Using ticketmaster.ie on your mobile device
- Tap the My Account at the top right of your home screen
- Click View Upcoming Events under My Tickets
- Click on your event order
- Scroll down and your mobile ticket barcode(s) will display. Hold it up to the scanner at the venue to enter.
