Your phone is your ticket.
Mobile tickets are downloaded directly to your phone. No need to print or search through your emails - find them in your Ticketmaster account and on the app, or save them to your mobile wallet.
What is eTicket delivery?
If eTicket delivery is available on your event, you will have the choice of either mobile ticket or print at home ticket options, or sometimes both.
You can print at home if this is an option or if mobile tickets are available, simply pull these up in your Ticketmaster account on your mobile device and present them at venue via the Ticketmaster mobile website or Ticketmaster app.
What if the barcode does not scan at the venue?
All mobile tickets display a 2D barcode with 18 digits. In the event that a venue scanner cannot read your mobile ticket, you will be referred to the Box Office for physical tickets to be issued.
Will the scanners at venues work through phone screen covers?
Yes - there should be no issue using a phone that has a clear screen protector.
Is there anything I need to do when I get to the venue to scan my mobile?
Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright screen and it will save time at the venue entrance changing this if the ticket won't scan.
What happens of i lost/change my phone?
You can access your mobile tickets from any mobile device by logging into your My Account at ticketmaster.ie. or downloading the Ticketmaster app and signing in to access them there. Alternatively, if both Mobile AND Print-at-Home are listed as available options under eTickets at your time of purchase, you will be able to choose the Print-at-Home option by logging into your Ticketmaster My Account and printing off your tickets ahead of the event.
What will happen if I do not have a smartphone?
You will not be able to view a mobile ticket barcode. In this instance if Print-at-Home is available as part of you eTicket delivery, you can access your tickets from the link in your confirmation email and print your tickets from your desktop computer, or visit the Box Office on the day of the event to have a physical ticket printed.
Do all members in my booking have to arrive together if I have selected eTicket delivery?
Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device. However, if Ticket Transfer is an option on the event you are attending you will see this option in your My Account on ticketmaster.ie and you may transfer ticket(s) to friends or family for whom you have purchased tickets. Once they have accepted these, the ticket will then surface on the Ticketmaster My Account and be removed from yours.
What happens if I forget my phone or my battery dies at the venue?
If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.
What is a mobile ticket?
A mobile ticket is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone.
How do I use my mobile ticket?
Simply download the Ticketmaster App on your mobile phone or access ticketmaster.ie via your device browser and follow the below step-by-step guides.
- Select 'My Events'
- Select the event you have booked for
Can I add my mobile ticket to my Apple Wallet or Google Pay?
Yes, when you access your mobile ticket in the Ticketmaster app you will see the option to Add to Apple Wallet (iOS) or Google Pay (Android) on the front of your ticket underneath the QR code and event information. Click this button to add to your Apple or Google Pay wallet.