We can only refund the card that was originally used to pay. We can’t issue a refund to a different credit or debit card (including requests made through the self-service option).
Select the tab that best reflects your situation:
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If your credit card or debit card number has changed but is for the same bank account, the refund will be processed to that account.
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If your refund still isn’t appearing in your account after 15 working days, please contact your card issuer.