If you’ve booked tickets on a deposit scheme and you’ve had a new card, you’ll need to get in touch with us so we can update the details on your order. Please contact us via the below 'submit a request' link as soon as possible to add a new card so that you don’t miss any payments, as we wouldn’t want you to risk forfeiting your booking! Please remember that if any payments are missed, the tickets will be cancelled and any payments made will be lost.
It is also very important when contacting us to not send us your new card details via email for security and data protection purposes.
You can contact us by clicking 'submit a request' and we'll get back to you as soon as we can.
To send us an email fill out the forms required fields by selecting 'My Ticketmaster Account' as the topic and in the 'Subject ' and 'Question Field' add a note to say you need to update your card details on your deposit scheme account. Then simply 'Submit' at the bottom of the screen to send the email. We’ll then get back to you as soon as we can.
Please refrain from sending multiple emails of the same question as this slows down answering times.
Always make sure the cardholder sends the email with the order reference number, address and last 4 numbers of the payment card to make sure emails are answered in the first contact.