We get an allocation of tickets to sell on behalf of the venue and event organisers, and tickets can be snapped up really quickly for popular events. But sometimes, you might notice that more tickets become available after you've booked – this can be for a number of different reasons. So why are better tickets sometimes available...
...a few minutes after tickets go on sale?
When you're booking on our website, you select your tickets first. Then if you're happy with them, you can go on to fill in your billing details and complete the order. This whole process takes a few minutes, so while you're doing that, those tickets are actually held for you, which means that no one else can access them. If someone selects tickets but then decides they don't want them, or they don't complete the booking in time, the seats will be released to give someone else the chance to book them.
...a few days after tickets go on sale?
Sometimes, a customer may try to book tickets but their credit card is declined. The tickets are sometimes held for them, and we'll try to get hold of them to take payment. If we can't get hold of them after a few days, we'll release the tickets for someone else to buy.
Other times, with really popular events there is a ticket limit in place. If a customer books more than they're allowed, we're asked to cancel any extra tickets, and they'll be put back on sale.
...a few weeks before the event?
We might get another allocation of tickets to sell as the event approaches. This can be for a couple of reasons – the event organisers may have originally been holding tickets for their own use, which they no longer need so they're released to give someone else the opportunity to go instead. Or they may realise that more seats than expected will have a full view once the stage layout has been confirmed and tested.
It's important to remember that we can't offer any exchanges once you've made your booking, so please make sure you're happy with the location of your seats before you book!