To access tickets purchased through one of Ticketmaster’s partners such as Go City, GetYourGuide, Viator, headout, Civitatis, and Tiqets, follow these steps:
- After your purchase, find the confirmation email in your inbox and select the link to claim your Ticketmaster Verified Tickets. The email may come from Ticketmaster (customer_support@orders.ticketmaster.com), or from the partner you purchased tickets from.
- Sign in or create a Ticketmaster Account. If you’re having trouble creating a Ticketmaster Account, visit our help center guide.
- Tap My Tickets to find your event, view your seat locations, barcodes and more.
- We recommend adding your tickets to your mobile wallet so that you’ll always have your ticket on hand — even without internet connection.
If you can’t find your email, check your spam and junk folders. If it was delivered there instead of your inbox, mark the email as Not Spam and add our email to your contacts to avoid future issues.
Contact Fan Support if you're still unable to claim your tickets after following the steps.