Depending on the event and the delivery method you selected at checkout, you may have a few options to access your tickets. To get started, you'll want to visit your My Account and locate your order to see which delivery option was chosen.
Finding your delivery method
To find your chosen delivery method, follow these steps:
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1. Sign into your My Account.
2. Find your order in My Events.
3. Under your ticket details, view the Ticket Delivery section. -
1. Sign into your My Account.
2. Find your order in the My Tickets section.
3. Under your ticket details, view the Ticket Delivery section.
Fan-to-Fan resale tickets may take up to 24 hours for your order to appear in your account.
For some events, you can make delivery changes, but not for resale tickets. If you'd like to change your delivery method, visit the FAQ Can I change how my tickets are delivered? for instructions.
If you don’t see an option to change the delivery method, the Event Organisers aren't allowing delivery changes for your event.
A guide to delivery methods
Having a Mobile Entry ticket is the easiest and safest way to access events.
If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone - it’s your ticket and way into the event. Mobile tickets cannot be printed.
Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place!
If you’d like to print your tickets, sign into your My Account, locate your order on the Event Details page, click View Tickets and then print your tickets. At the moment, you can’t print from the app.
When you select Print-at-Home, make sure you have your tickets printed before for your event.
We’ll post your tickets to your billing address. The latest you should expect them is five days before the event – you won’t need to sign for the delivery.
Secure post is a delivery method with tracking facility that is recommended for ensuring your receive your tickets. You'll receive your tickets no later than five days before the event.
Select this option if the cardholder is not personally attending this event.
For The Republic of Ireland customers only: Your tickets will be mailed to your billing address and delivered no later than five days before the event in a plain unmarked white envelope. This is a unsecure method, so if you're purchasing general admission or standing tickets, some venues may not replace lost tickets. If the option is available, we suggest you use UPS.
Get your tickets delivered via DHL. Delivery to PO Box or APO/FPO addresses is not available at this time. When you use DHL delivery, your tickets will not be emailed to you.
Most venues offer Box Office collection, which means that you can pick your tickets up in person when you arrive at the event.
To collect tickets held at the box office, the cardholder needs to have the credit card used for booking, your booking reference number and a valid photo ID with a signature (driver's license or passport). We'll always let you know before booking if that's the case.
If you receive your tickets through our Ticket Transfer feature, you'll receive an email with instructions letting you know how to accept your tickets. From the email, click on the Accept Tickets button and sign into your My Account. If you don’t have one, you’ll need to create one to accept your tickets.
To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account.
We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend that you know and trust the person transferring to you. If the tickets were obtained fraudulently by the person transferring them, they may be cancelled at any time.