1. Can I get a refund if I can't go anymore?

    What best describes your situation?

    1. I can't go anymore

      Refunds are not usually available if the event is going ahead

      If the event is still taking place and the Event Organiser has not made refunds available, we usually can't offer a refund. You may be able to sell or transfer your tickets if those options are available for your event.

      Check Resale or Transfer options

    2. I can't go because of illness, bereavement

      Refund eligibility depends on event rules

      If the event is going ahead, refunds are not guaranteed for personal reasons, including illness, bereavement or other emergencies. Refund options depend on the Event Organiser's rules and your order eligibility. If you bought ticket insurance, contact Allianz directly to make a claim at missedeventinsurance@allianz-assistance.ie or +353 1 637 3617.

      Sign in to chat with us

    3. I bought ticket insurance

      Insurance claims are handled by the insurance provider

      If you bought ticket insurance and can't go, contact Allianz to make a claim. You will need your email address or policy number, the event date and the date you bought the policy.

      Create my claim

    4. I want to sell or transfer the tickets instead

      Check whether resale or transfer is available for your event

      If you can't go and a refund is not available, resale or ticket transfer may be available in your account. Availability depends on the Event Organiser and the event, so check your order for the options shown there.

      Check my options

  2. I bought the wrong tickets or booked twice

    What happened with your order?

    1. I booked less than 24 hours ago

      Act quickly if you booked the wrong date, seats or venue

      If you bought tickets by mistake, such as the wrong date, seats, venue or ticket type, some orders may be eligible for review within 24 hours of booking. This is not available for every event and may not apply if the event is within 14 days or excluded by the Event Organiser.

      Sign in to chat with us

    2. I bought the wrong date, seats, venue or ticket type

      Act quickly if you booked the wrong date, seats or venue

      If you bought tickets by mistake, such as the wrong date, seats, venue or ticket type, some orders may be eligible for review within 24 hours of booking. This is not available for every event and may not apply if the event is within 14 days or excluded by the Event Organiser.

      Sign in to chat with us

    3. I made a duplicate booking

      Contact us quickly if you booked twice

      If you accidentally made the same booking twice, contact us as soon as you notice. We'll review the duplicate orders and let you know what options are available for that event.

      Sign in to chat with us

    4. I booked accessible tickets by mistake

      Rebook correctly before requesting a refund

      If you already have a Ticketmaster booking, you'll need to rebook through the correct accessible ticket provider before requesting a refund for your Ticketmaster order. You'll also need to provide proof of your new booking before we can submit your refund request.

      Sign in after you've rebooked

  3. My event was cancelled, postponed or rescheduled

    What happened to your event?

    1. The event was cancelled

      You'll be refunded automatically

      No action is required to obtain a refund. It will be processed to the original method of payment used at time of purchase as soon as funds are received from the Event Organiser. Handling charge won't be refunded.

      Check my order

    2. The event was rescheduled

      You may be eligible for a refund

      Keep your tickets while the Event Organiser confirms the new date or shares another update. If you can't make the new date, you'll be able to request a refund excluding handling charges. We'll email you with your available options once they're confirmed.

      Check event updates

    3. The event was postponed, there is no new date yet

      Your tickets are still valid and no further action is required

      We'll email you with the latest update and explain any available options. In some cases, the Event Organiser may offer refunds. If that happens, we'll let you know.

      Check event updates

    4. The artist, line-up, venue or festival details changed

      Refunds depend on whether the change is material

      A material change means the event is significantly different from what could be reasonably expected. Changes such as supporting act updates, band member changes, festival line-up changes, weather conditions, delayed start times or the use of understudies are not usually considered material changes. If it is confirmed as a material change and you no longer wish to attend, you can request a refund. Handling fees are not refundable.

      Check event updates

  4. Where is my refund?

    What best matches your refund status?

    1. I requested a refund less than 7 business days ago

      Your refund may still be processing

      Once an approved refund request has been submitted, the money should appear in your account within 5 to 7 business days, depending on your bank. It is sent back to the original payment method used to buy the tickets.

      Check my order

    2. It has been more than 7 business days

      Check the card or account used for the order

      Refunds can take longer depending on your bank. Check the card, bank account or payment method you used to buy the tickets. If you still can't see the refund, contact us so we can help you check it.

      Sign in to get help

    3. It has been more than 15 working days

      Ask your card issuer to trace the refund

      If your refund still has not appeared after 15 working days, contact the card issuer for the card used to buy the tickets. Refunds must go back to the original payment method, so the funds should be with that card issuer or bank.

      Still need help? Contact us

    4. I was given an ARN or refund reference

      Give the ARN or refund reference to your bank

      An ARN, also called an Acquirer Reference Number, helps your bank or card issuer trace a card refund. Contact the card issuer for the card used to buy the tickets and give them the ARN or refund reference you were sent.

      Still need help? Contact us

    5. My refund amount is less than expected

      Why your refund amount may differ

      Some fees may not be refundable, only part of your order may have been refunded, or add-ons may be handled separately by another provider.

      Check my order

  5. My card changed or my bank account is closed

    What happened with your payment?

    1. My card number has changed

      The refund should still go back to the same bank account

      If your card number changed but it is linked to the same bank account, the refund should usually reach that account. We'll contact you if there is a problem processing the refund.

      Still need help? Contact us

    2. My bank account was closed

      Speak to your bank or card issuer

      Refunds can't be sent to a different payment method. If the bank account linked to your original payment method was closed, contact your bank or card issuer to arrange how to receive the funds.

      Still need help? Contact us

    3. I want the refund sent to a different card or account

      Refunds must go back to the original payment method

      We can't send a ticket refund to a different card, bank account or payment method. Refunds must go back to the original payment method used at the time of purchase.

      Still need help? Contact us

    4. I paid with a Gift Card

      Gift Card refunds go back to the original Gift Card where available

      If a refund is available for an eligible order paid with a Ticketmaster Gift Card, it must go back to the original Gift Card used to buy the tickets.

      Get Gift Card help

  6. Help with insurance, resale, transfer or an add-on

    What best describes your situation?

    1. I bought ticket insurance

      Insurance claims are handled by the provider Allianz

      If you bought ticket insurance and can't go, contact Allianz directly to make a claim via email missedeventinsurance@allianz-assistance.ie or phone +353 1 637 3617. You may need your email address or policy number, the event date and the date you bought the policy.

      Create my claim

    2. I bought resale tickets

      Refund options depend on where you bought the resale ticket

      If you bought a resale ticket from Ticketmaster and your event was postponed, rescheduled, cancelled or moved, we'll notify you by email if refund options are available. If you bought from another resale website or seller, contact the place you bought the ticket from.

      Still need help? Contact us

    3. I received tickets by transfer

      Refunds go through the original purchaser

      If tickets were transferred to you, you can't request a refund from your own account. If a refund is available for the event, it is handled through the person who originally bought the tickets.

      Learn about ticket transfer

    4. I need a parking, hotel or add-on refund

      Some add-ons have separate refund rules

      Parking, hotels, souvenir tickets and other add-ons may have different refund rules from your event tickets. Check your confirmation email to see who manages the add-on and whether it can be cancelled or refunded.

      Get help with an add-on

    5. I sold my tickets and want to know when I get paid

      Resale payments are separate from refunds

      To get paid, make sure your account has a valid payment method and a valid card on file. Once your account is set up, you'll typically receive payment within 17 days. For some events, payment may be issued after the event takes place.

      Complete seller checklist