If you have bought Resale tickets, we will usually be in touch within 48 hours to let you know the delivery method. Where possible, we will issue you with print-at-home or mobile tickets, but there will be occasions where we have to dispatch physical tickets to you.

Providing the tickets have not been dispatched, we will be happy to change your address and will send you a confirmation, letting you know it's been done. Let us know your new address details by clicking the Contact Us link below and following the instructions.

Please note: if you’ve updated your address details on your account online this won’t have changed the delivery address for tickets you’ve already bought. Please tell us about a change of address so we can let your ticket seller know before they post your tickets.

I am traveling to the event, can I change the delivery address?

We’ll try to get your tickets sent as early as possible, so we’d suggest waiting until closer to your travel date before changing your address.

If you haven’t got your tickets one week before you travel, or you won’t be at your delivery address to sign for them, let us know your new address details by clicking the Contact Us link below and following the instructions.

Once tickets are dispatched we have no way of getting them back.

If you’re staying at a hotel and want them delivered there, please tell us:

• The hotel’s full address, including the postcode
• Your arrival date or the reservation number and the booking name

If you’re getting your tickets delivered to your workplace or a friend’s house, make sure you tell them you’re expecting a delivery so that the tickets can be signed for and kept safe.