Before payment can be issued, our payment provider Adyen Marketpay performs checks to authenticate the information provided at the time of listing in order to prevent fraud.
If Adyen encounters any errors when making these checks, in line with their KYC (Know Your Customer) requirements, we may ask you for some documentation in order to verify the information provided. If that’s the case, we’ll send a Seller Verification email to you from no-reply@ticketmaster.co.uk.
To upload the documents, update your seller details in your My Account. Any documents you provide will only be used to verify your information.